Privacy Policy

1 Definitions

Throughout this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information that identifies or could reasonably identify a living individual, either directly or in combination with other data — including name, email address, phone number, device identifiers, and financial account details.
• "Processing" means any operation performed on Personal Data, whether automated or manual, including collection, storage, use, disclosure, and deletion.
• "Data Controller" means the legal entity that determines the purposes and means of processing Personal Data — in this case, the Company that operates the kios62 platform.
• "Data Processor" means any third party that processes Personal Data on behalf of kios62 under a binding data processing agreement.
• "Player" / "You" means any individual who accesses or registers an account on the kios62 platform.
• "Platform" means the kios62 website, mobile interface, and all associated digital services available at https://kios62.cam.
• "KYC" means Know Your Customer — the identity and address verification process applied to players prior to withdrawal processing.

2 Data Controller

kios62 acts as the Data Controller for all Personal Data collected through the platform. The Company is duly licensed by an internationally recognized gaming authority and processes Personal Data in accordance with applicable international data protection standards.

For all data protection inquiries, including subject access requests and deletion requests, you may contact our dedicated privacy team at: [email protected]. We target a response time of 5 business days for all privacy-related correspondence.

3 Data We Collect

kios62 collects only the categories of Personal Data necessary to deliver its services, comply with regulatory obligations, and maintain platform security. The categories of data we process are described in the table below:

4 How We Collect Data

4.1 Data Provided Directly by You

The majority of Personal Data kios62 holds is provided directly by you during registration, KYC submission, deposit and withdrawal requests, customer support interactions, and completion of surveys or promotions.

4.2 Data Collected Automatically

When you access and use the kios62 platform, certain technical data is collected automatically by our servers and analytics systems, including your IP address, device identifiers, session timestamps, and pages visited. This data is collected to maintain platform security and optimize the user experience.

4.3 Data from Third Parties

kios62 may receive data about you from trusted third parties in the following circumstances:

• Identity verification services (to confirm the authenticity of KYC documents);
• Payment processors and Indonesian banks (BCA, BRI, BNI, Mandiri, and e-wallet providers) to confirm transaction status;
• Fraud prevention and AML screening services;
• Analytics and attribution partners (in aggregated, non-personally identifiable form only).

5 Legal Basis for Processing

kios62 processes your Personal Data on one or more of the following legal grounds:

• Contractual Necessity: Processing required to register your account, process transactions, and deliver the services you have requested under our Terms & Conditions;
• Legal Obligation: Processing required to comply with anti-money laundering (AML) legislation, counter-terrorism financing (CTF) obligations, and international gaming regulatory requirements, including mandatory KYC verification;
• Legitimate Interests: Processing conducted to prevent fraud, maintain platform security, improve our services, and conduct responsible gaming monitoring — where these interests are not overridden by your fundamental rights;
• Consent: Processing of data for marketing communications and non-essential cookies, where you have provided explicit, freely given consent that can be withdrawn at any time.

6 How We Use Your Data

kios62 uses the Personal Data it collects exclusively for the following purposes:

• Creating and managing your player account;
• Verifying your identity and age (21+) in compliance with KYC obligations;
• Processing deposits and withdrawals in Indonesian Rupiah (IDR) via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja;
• Delivering sports betting, casino, live dealer, and togel lottery gaming services;
• Detecting and preventing fraud, money laundering, and other illicit activity;
• Providing customer support and resolving disputes;
• Monitoring gaming activity to identify potential problem gambling and enforcing responsible gaming tools;
• Sending account notifications, security alerts, and transactional communications;
• Sending promotional communications and bonus offers, where you have opted in;
• Complying with applicable laws, regulations, and licensing conditions;
• Improving platform performance, features, and user experience through aggregated analytics.

7 Data Sharing & Disclosure

7.1 We Do Not Sell Your Data

kios62 does not sell, rent, or trade your Personal Data to third parties for their own commercial purposes under any circumstances.

7.2 Permitted Disclosures

We may share your Personal Data with third parties only in the following limited circumstances:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) receive the minimum financial data required to execute your transactions;
• KYC & Identity Verification Partners: Third-party identity verification services receive your identity documents solely to confirm authenticity and completeness on behalf of kios62;
• Fraud Prevention & AML Screening Services: Specialist providers may access transaction and identity data to screen for suspicious activity, in compliance with international AML and CTF obligations;
• Game Content Providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft receive anonymized session data necessary to deliver and audit their game content;
• Legal & Regulatory Authorities: We may disclose Personal Data to law enforcement, gaming regulators, financial intelligence units, or courts where required by law, court order, or regulatory obligation;
• Professional Advisors: Lawyers, auditors, and insurers acting under strict confidentiality obligations where necessary to protect the Company's legal rights;
• Business Transfers: In the event of a merger, acquisition, or sale of assets, Personal Data may be transferred to the successor entity, subject to equivalent privacy protections.

7.3 Data Processing Agreements

All third-party Data Processors engaged by kios62 are bound by written data processing agreements that require them to process Personal Data only on kios62's documented instructions, implement appropriate technical and organizational security measures, and comply with applicable data protection law.

8 Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit the kios62 platform. They allow the platform to recognize your browser, remember your preferences, maintain your session, and collect analytical data about how you use the site.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the platform to function. These enable session management, login authentication, and security features. They cannot be disabled without preventing core platform functionality;
• Functional Cookies: Remember your preferences, such as language settings, display options, and notification preferences, to personalize your experience;
• Analytical Cookies: Collect aggregated, anonymized data about how Players navigate the platform (pages visited, time on site, error logs) to help us improve performance and content;
• Marketing Cookies: Used, with your consent, to deliver relevant promotional content and measure the effectiveness of marketing campaigns. These may be set by trusted analytics partners.

8.3 Managing Cookies

You can manage non-essential cookies through your browser settings. Disabling analytical or marketing cookies will not affect your ability to use the kios62 platform's core features, though some personalization functionality may be reduced. Note that strictly necessary cookies cannot be disabled via browser settings as they are required for the platform to operate.

9 Data Retention

kios62 retains Personal Data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulatory obligations. Our standard retention periods are as follows:

• Account & Identity Data: Retained for the duration of your account's active status, plus a minimum of 5 years following account closure, in compliance with AML regulatory requirements;
• Transaction & Financial Data: Retained for a minimum of 5 years from the date of each transaction, in accordance with financial record-keeping obligations;
• KYC Documents: Retained for a minimum of 5 years following account closure or the completion of the relevant KYC verification;
• Gaming Activity Records: Retained for 3 years from the date of each gaming session, for dispute resolution and responsible gaming audit purposes;
• Customer Support Communications: Retained for 2 years from the date of resolution of each support interaction;
• Marketing Preferences: Retained until you withdraw your consent or close your account, whichever occurs first;
• Technical / Log Data: Retained for up to 12 months, after which it is aggregated or deleted.

Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymized. Where data is anonymized, it may be retained indefinitely for statistical and analytical purposes, as it no longer constitutes Personal Data.

10 Data Security

kios62 implements a comprehensive, layered security framework to protect your Personal Data against unauthorized access, accidental loss, disclosure, alteration, or destruction. Our technical and organizational security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the kios62 platform is encrypted using industry-standard Transport Layer Security (TLS 1.3);
• Data Encryption at Rest: Sensitive Personal Data stored on kios62 servers is encrypted using AES-256 encryption;
• Access Controls: Strict role-based access controls ensure that only authorized personnel with a legitimate business need can access Personal Data;
• Two-Factor Authentication (2FA): Available to all Players as an additional layer of account security;
• Intrusion Detection & Monitoring: Continuous automated monitoring of platform infrastructure for suspicious activity, unauthorized access attempts, and anomalous behavior;
• Regular Security Audits: Independent security assessments and penetration testing conducted on a scheduled basis;
• Staff Training: All Company employees who handle Personal Data receive mandatory data protection training and are bound by confidentiality obligations.

While kios62 applies industry-leading security practices, no digital platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, kios62 will notify affected Players and relevant authorities in accordance with applicable notification obligations.

11 Your Rights

As a Player on the kios62 platform, you have the following rights in respect of your Personal Data. To exercise any of these rights, contact us at [email protected]. We will respond within 5 business days and aim to fulfill all verifiable requests within 30 calendar days.

12 Children's Privacy

The kios62 platform is strictly intended for individuals aged 21 years and older. We do not knowingly collect, process, or retain Personal Data from any person under the age of 21. Age verification is applied at the point of account registration and reinforced through the KYC process.

If kios62 discovers that Personal Data has been collected from an individual who is under 21 years of age, the relevant account will be suspended immediately, all associated funds will be frozen pending investigation, and the Personal Data will be securely deleted. If you have reason to believe that a minor has registered an account on kios62, please contact us immediately at [email protected].

13 International Data Transfers

kios62 operates internationally, and your Personal Data may be transferred to, and processed in, countries outside Indonesia. Where such transfers occur, kios62 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable international data protection law. Safeguards may include:

• Standard contractual clauses approved by recognized data protection authorities;
• Binding corporate rules for intra-group transfers;
• Transfers to jurisdictions that have received adequacy recognition from relevant regulatory bodies.

For further information about the specific safeguards applied to international data transfers, contact us at [email protected].

14 Policy Amendments

kios62 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or platform features. Material changes will be communicated to registered Players via email notification and a prominent notice on the platform at least 7 days before taking effect. The "Last Updated" date at the top of this page reflects the date of the most recent revision.

Your continued use of the kios62 platform following the effective date of any amended Privacy Policy constitutes your acknowledgment of the updated terms. If you do not agree with any amendment, you must cease using the platform and may request account closure.

15 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way kios62 handles your Personal Data, please contact our Privacy Team through the following channels:

• Privacy Inquiries: [email protected] (response within 5 business days)
• General Support: [email protected] (24/7 response via live chat)
• Live Chat: Available 24/7 directly on the kios62 platform

We take all privacy complaints seriously and will investigate each one thoroughly. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection supervisory authority or gaming regulator in the applicable jurisdiction.

For responsible gaming-related matters, including self-exclusion requests and deposit limit adjustments, please visit our Responsible Gaming page or contact support directly.